Terms and Conditions
Clear agreements create a better working relationship.
These Terms & Conditions apply to services provided by AnqaNova. They are intended to ensure that both parties have a clear understanding of the services, planning, payment and responsibilities involved.
By engaging AnqaNova's services, the client agrees to these Terms & Conditions and to the specific arrangements agreed for the selected package or project.
1. Services
AnqaNova provides virtual executive, administrative and business support services as described on the Services page of this website.
The exact scope of services, estimated hours, deliverables and applicable rate depend on the package or project agreed with the client.
Additional work outside the agreed scope may be charged separately at the applicable hourly rate or quoted as a separate project.
AnqaNova reserves the right to decline tasks that fall outside the agreed services, require specialist professional advice or cannot reasonably be performed within the agreed scope.
2. Monthly Support Packages
Monthly packages are ongoing support arrangements based on an agreed level of support and reserved availability.
The monthly package fee is €975, €1,950 or €3,900, depending on the selected package, and is exclusive of VAT.
The stated weekly hours represent the approximate level of support associated with the package. Workloads may naturally vary from week to week.
Use of Included Hours
Hours included in a monthly package are intended to be used within the relevant calendar month.
To allow for natural fluctuations in workload, hours may be redistributed between weeks within the same calendar month, subject to AnqaNova's availability and reasonable planning.
Unused hours do not carry over to the following month and cannot be accumulated, transferred or exchanged for a refund.
Redistribution of hours does not guarantee availability beyond the agreed package capacity and should be planned in advance where possible.
Payment
Monthly packages are paid in advance.
Invoices are issued on the 15th of each month, or on the last working day before the 15th if the 15th falls on a weekend or public holiday.
Payment is due within 10 working days of the invoice date.
Cancellation or Changes
Any cancellation, downgrade or change to a monthly package must be communicated in writing before the invoice for the following period is issued.
Once the invoice has been issued, the package for that period remains payable.
3. Weekly Support Subscription
Weekly support is available for clients who require greater flexibility than a monthly package provides.
The weekly subscription is charged at €48 per hour, excluding VAT, based on the agreed number of hours and AnqaNova's availability.
Payment
Invoices for weekly subscriptions are issued every Wednesday and must be paid no later than Sunday at 12:00 local time in the Netherlands.
Changes & Cancellation
A weekly subscription may be changed or discontinued by providing written notice before the invoice is issued.
Once the invoice has been issued, the agreed support for that week remains payable.
4. One-Time Projects
One-time and project-based assignments are charged at €50 per hour, excluding VAT, unless a fixed project fee has been agreed in advance.
For larger or clearly defined projects, AnqaNova may provide a project quotation based on the estimated scope, complexity, deliverables and required timeframe.
A project quotation is based on the agreed scope. Any substantial changes to the scope may result in additional charges.
5. Scheduling & Availability
AnqaNova works flexibly and aims to accommodate client requirements wherever reasonably possible.
Support is provided during mutually agreed working hours and is subject to availability.
For ongoing packages, the agreed package provides the client with reserved capacity. However, it does not guarantee immediate availability for urgent or unforeseen requests.
Clients are encouraged to provide deadlines and important requests with reasonable notice so that work can be planned effectively.
6. Planned Holiday & Work-Life Balance
AnqaNova believes that sustainable business also requires time for rest, family and personal well-being.
The business therefore reserves approximately four weeks during the summer period and two weeks around the Christmas and New Year period for planned personal and family time.
During these periods, regular services are paused and response times may be limited or unavailable.
Planned closure dates will, where possible, be communicated to ongoing clients in advance so that work can be scheduled accordingly.
Monthly packages are structured with these planned closure periods taken into account and are not automatically reduced, credited or refunded because of these planned breaks.
7. Client Responsibilities
The client is responsible for providing accurate, complete and timely information, instructions, documents and access required to perform the agreed services.
Delays caused by missing information, approvals, access or client decisions may affect agreed deadlines.
The client remains responsible for reviewing and approving documents, communications, bookings and other work before they are used, sent or published, where such approval is reasonably required.
8. Confidentiality
AnqaNova understands that working with clients may involve access to confidential business, financial, personal or other sensitive information.
All client information will be treated as confidential and will not knowingly be disclosed to third parties except where:
- disclosure is required to perform the agreed service;
- the client has given permission;
- disclosure is required by law; or
- the information is already publicly available through no fault of AnqaNova.
Where third-party software or service providers are required to perform the work, their own privacy and security terms may also apply.
9. Data Protection & Privacy
AnqaNova handles personal data in accordance with applicable data protection legislation, including the General Data Protection Regulation (GDPR) where applicable.
Further information about the collection, use and protection of personal data can be found in the Privacy Policy.
10. Payment & Late Payment
All prices stated on the website are exclusive of VAT, unless explicitly stated otherwise.
Invoices must be paid within the applicable payment period stated in these Terms & Conditions or on the relevant invoice.
If an invoice is not paid on time, AnqaNova reserves the right to suspend services until outstanding amounts have been paid.
Any statutory interest, collection costs or other costs resulting from late payment may be charged where permitted by applicable law.
11. Cancellation by AnqaNova
AnqaNova reserves the right to suspend or terminate services where:
- invoices remain unpaid;
- the client materially breaches these Terms & Conditions;
- the working relationship becomes unreasonable or inappropriate; or
- circumstances arise that make it reasonably impossible to continue providing the services.
Where reasonably possible, the client will be informed in advance.
12. Liability
AnqaNova performs its services with reasonable care and professional attention. However, the client remains responsible for all decisions, actions, instructions and outcomes resulting from the use of the services.
AnqaNova shall not be liable for any loss, damage, cost or claim arising from or in connection with the services provided, including any direct, indirect, incidental or consequential loss, unless and to the extent that such liability cannot legally be excluded or limited under applicable law.
The client is responsible for reviewing and approving work, documents, communications, bookings and other materials where appropriate.
AnqaNova does not guarantee any specific business, financial, operational or other result from the services provided.
Nothing in these Terms & Conditions excludes or limits liability to the extent that such exclusion or limitation is prohibited by applicable law.
13. Intellectual Property
All intellectual property, know-how, methods, processes, systems, templates, frameworks, formats, concepts, tools and other materials created, developed or used by AnqaNova in connection with the provision of its services remain the exclusive property of AnqaNova, unless otherwise agreed in writing.
This includes any materials, templates, documents, structures, workflows, processes or other resources developed by AnqaNova, whether created before or during the client engagement.
The client receives a non-exclusive, non-transferable right to use the specific deliverables created for the client for their intended business purposes, provided that all applicable invoices have been paid in full.
AnqaNova remains free to reuse, adapt, develop and apply its knowledge, experience, methods, know-how, templates, structures and materials for other clients and projects, provided that doing so does not disclose or reproduce the client's confidential information, personal data or other proprietary information.
Nothing in this section gives the client ownership of AnqaNova's underlying intellectual property, know-how, methods, systems or materials.
14. Changes to These Terms & Conditions
AnqaNova may update or amend these Terms & Conditions from time to time to reflect changes in services, business practices, pricing, legal requirements or other circumstances.
Any updated Terms & Conditions will be provided to existing clients in writing, together with the date from which the updated terms are intended to apply.
For existing clients, updated Terms & Conditions will only become applicable once the client has expressly agreed to them in writing. The client's written agreement may be provided by email or another written form agreed between the parties.
If an existing client does not agree to the updated Terms & Conditions, AnqaNova reserves the right to terminate or discontinue the ongoing services in accordance with the applicable agreement and these Terms & Conditions.
The most current version of these Terms & Conditions will be made available on the AnqaNova website.
15. Applicable Law
These Terms & Conditions are governed by the laws of the Netherlands.
Any disputes will first be addressed with the aim of reaching an amicable solution. If a dispute cannot be resolved amicably, it will be submitted to the competent court in the Netherlands, subject to applicable mandatory law.